Tag: metrics

For office work and service organizations Leading indicators in administrative/office areas are typically a rare find. You’ve likely heard (or said) the excuse, “It’s so hard to measure non-manufacturing processes”. While it may seem trickier to wrap your head around, it is possible and realistic to develop KPIs in office and services areas. Join us as Joe Hesch, Lean Coach at The Standard, shares why we should measure backend office work and walks us through a process for selecting and validating key metrics for office and service areas. Upon completion of this workshop, you will be able to Immediately apply your knowledge to your businessArticulate the importance of the five primary metrics of LeanDesign metrics and targets that align through the organizationEvaluate the quality of metrics against a standardUnderstand how…