3H Leadership: Engaging the Heart, Head, & Hands (Class is Full)

Title:                   3H Leadership – Engaging the Heart, Head, and Hands

Facilitator:         Kari Penca

Intended Audience: This session is open to any individual within your organization who is interested in self-development and improvement.  Leaders at all levels of the company, Emerging Leaders, and Individual Contributors will all benefit from the concepts demonstrated and practiced throughout these sessions.

Session dates:   August 8th, September 12th, October 10th, November 14th, and December 12th  (2nd Wednesday of every month)

Time:                  8am – 5pm

Location:            Columbia Edgewater Country Club – Fireplace Room

2220 NE Marine Dr.

Portland, OR  97211

Cost:                    $650 for the 5 Sessions (includes materials)

[Payment can be made via check made payable to NWHPEC or via credit card, invoices will be sent out the fourth week in July.  Payment must be received no later than one week prior to this event.  Cancellations will be honored up to one week prior to the event.  Please note:  A 10% fee will be assessed for canceling your attendance if payment was made via credit card.  “No shows” will not receive a refund or account credit.]

Course Description:

Lean organizations strive to continuously improve quality, lead-time and cost performance by harnessing the natural problem-solving creativity of all employees on a daily basis. This focus on problem-solving capability naturally emphasizes the importance of engaging employees critical thinking skills – their “head”. Tapping the full potential of their creativity, however, also relies on engaging their human need to contribute and be creative – their “heart”.

3H Leadership is a series of five focused conversations for leaders ready to engage in the development of their leadership skills to connect with both the hearts and the heads of employees and, in doing so, creating a true high-performance organization. The series content focuses on:

  1. Personal Responsibility
  2. Personal Communications
  3. Leading People for Performance and Improvement
  4. Responding to Criticism and Constructive Confrontation
  5. Managing Change and Transition

The first two sessions explore the building blocks for effective relationships and connecting with the “heart”. The final three sessions focus on using these building blocks in common leadership interactions to connect with both the “heart” and “head” of employees and their true potential as performers, where they willingly give us their “hands”.

The series curriculum is:

  • Aligned with Lean as the “respect for humanity” system and the key Lean management principles of visual management, go and see, standard work, flow, pace and quick Plan-Do-Check-Act (P-D-C-A) learning cycles.
  • Grounded in behavior science and neuroscience – the science of human interactions – and needs based communications.
  • Designed for participants to explore and discover concepts through classroom simulations, experiences and discussions.
  • Built on a foundation of work done by Dan Miller of Dan Miller and Associates, LLC who generously gave NWHPEC and Kari Penca & Associates (KPA) the gift of content and mentorship.

Facilitator Bio:

Kari Penca has a rich history in practicing lean, developing training programs, and facilitating groups.  She received her undergraduate degree in engineering from Oregon State University. Her leadership skills were developed in mentored leadership programs with Dow Chemical and Blount International.  Most recently she has been involved with continuous improvement implementations at Legacy Health Systems and as a consultant at OMEP.  She is currently the Principal at Kari Penca & Associates where she partners with clients across many industries – manufacturing, healthcare, service and public sector – to help them create a culture of continuous improvement through the development of people.


She has partnered with NWHPEC and Dan Miller for the past five years to deliver training content and develop people throughout our membership.  Kari uses highly effective results-basted interventions and innovative follow-up strategies that focus on improving performance.  She has a strong belief in the concepts she teaches and is passionate about sharing her knowledge to help develop others.


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