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Creating Metrics that Matter – April 25th (class is FULL)

For office work and service organizations

Leading indicators in administrative/office areas are typically a rare find. You’ve likely heard (or said) the excuse, “It’s so hard to measure non-manufacturing processes”. While it may seem trickier to wrap your head around, it is possible and realistic to develop KPIs in office and services areas.

Join us as Joe Hesch, Lean Coach at The Standard, shares why we should measure backend office work and walks us through a process for selecting and validating key metrics for office and service areas.

Upon completion of this workshop, you will be able to

  1. Immediately apply your knowledge to your business
  2. Articulate the importance of the five primary metrics of Lean
  3. Design metrics and targets that align through the organization
  4. Evaluate the quality of metrics against a standard
  5. Understand how the metrics can and should be integrated into a daily management system.

Audience – anyone working in a non-manufacturing environment who is striving to find better ways to monitor processes and progress using leading indicators. No prior lean knowledge or training is required.

Date: Monday, April 25th

Time: 1-2:30pm

Venue: Online via Zoom

Cost: Free to NWHPEC members (but there is a $25 no-show cost in respect of the volunteer facilitator; cancellations must be received by April 20th)

Registration: MEMBERS ONLY –

Facilitator Bio: Joe Hesch is a Lean Coach at The Standard specializing in building problem-solving capabilities throughout the organization from front-line employees up to VP level executives. Joe has a real flair and passion for training using real-life examples and simulations while focusing on coaching people to develop their own solutions and methodologies based on Lean principles. Joe is an accomplished Lean Management System developer, helping companies build what is right for them from the shop floor, office processes, and executive enterprise management. Joe has also worked as a Lean coach with a broad range of clients from cheesemakers, mattress recyclers, shoe manufacturers, medical device manufacturers, and higher education institutions.