Lean and the Human Element – 2016 Five Part Series



Part I:  Tuesday, January 19th and Wednesday, January 20th  

Part II:  Tuesday, February 16th and Wednesday, February 17th

Part III:  Tuesday, March 15th and Wednesday, March 16th  

Part IV:  Tuesday, April 12th and Wednesday, April 13th

Part V:  Tuesday, May 10th and Wednesday, May 11th

Location:      Montgomery Park, Banquet Room (2701 NW Vaughn St., Portland, OR 97210)

Session Details:

Lean and the Human Element – Tools for Conscious Leadership:

At any level in the organization, leaders can create environments where people can interact in conscious ways.  When this occurs, productivity, quality, and safety metrics improve.  The ability to build good relationships between people throughout the workplace is essential at all levels.  When these relationships breakdown, information is withheld, immovable positions are taken, and interpersonal dramas escalate.  To create and sustain a high performance organization individuals and teams must develop the ability to take healthy responsibility for how they present themselves at work.

This series turns the scope inward and focuses on you; the personal responsibility you take every day to own your attitude and relationships.  We will explore what taking 100% responsibility looks like and learn how to utilize this power.  These sessions will provide proven strategies to reduce personal and workplace drama and increase organizational performance.

Key Content:

Part I:  Managing People:

  • Examine the relationship between organizational missions, operational goals and performance objectives
  • Develop strategies to understand and manage Human Performance
  • Identify the impacts individuals have on organizational and department culture
  • Learn how to create relationships to connect with the needs of others
  • Review a needs based model of motivation and develop specific strategies to meet different levels of needs

Part II:  Tools for Conscious Leadership

  • Stir the Paint – Managing People
  • Learn to identify and understand needs and how to fulfill them
  • Develop an understanding of the drama triangle and its three positions
  • Explore your relationship with responsibility, payoffs, and costs
  • Develop strategies for stepping into 100% healthy responsibility
  • Explore how to navigate slippery relationships to turn them into healthy and productive relationships

Part III:  Personal Communication and Responding to Criticism

  • Stir the Paint – Managing People and Tools for Conscious Leadership
  • Review the potential barriers to sending and receiving verbal messages
  • Examine strategies to improve staging interactions effectively
  • Identify the importance of non-verbal awareness in self and others
  • Discuss and practice a variety of active listening techniques
  • Practice active listening skills and using the 6-step Responding to Criticism Model

Part IV:  Constructive Confrontation

  • Stir the Paint – Managing People, Tools for Conscious Leadership, Personal Communication, and Responding to Criticism
  • Identify personal preferences to approaching confrontation and raising issues with others
  • Complete the constructive confrontation worksheet using a “real life” situation
  • Practice the 5-step Confrontation Model
  • Provide feedback for improvement based on peer observations

Part V:  Managing Change and Transition

  • Stir the Paint – Managing People, Tools for Conscious Leadership, Personal Communication, Responding to Criticism, and Constructive Confrontation
  • Understand the differences between change and transition
  • Learn the phases of transition
  • Gain insight into resistance and the grief cycle
  • Learn how to navigate through the neutral zone

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