Benchmarking Tour: Hardwood Industries – Aug 28th
Host company: Hardwood Industries is a value-added wholesaler and distributor of quality hardwood lumber and related products and services, dedicated to providing superior customer service and rewarding employment. “Here, our customers always come first, regardless of their size, their volume of business or their location. No sale is too small, too difficult, or too large for us. We always focus on the question, “Does it work for our customer?” As a result of this philosophy, we have built long-term relationships with loyal customers, and we continue to develop new, satisfied customers.” Tour Summary: Hardwood Industries began their Continuous Improvement journey in 2012. They continue to focus on small, 1-degree shifts every day that improve overall performance. This has led to the creation of documented training modules for critical tasks and functions, and utilizing…