Jennifer Ayers, Author at NWHPEC

26Apr 2022 by Jennifer Ayers

The Power of Perspective – May 9th @11am

Webinar

We are ultimately striving to help others realize their full potential and perform at their fullest potential. To achieve true success, a leader and/or coach must first develop self-confidence and then help develop confidence for those within their span of care. Join us as Sam Morgan walks us through his discovery of how when you See More, you Believe More, and ultimately Do More. Are you ready to unleash the power? For one year I was a kata learner.For one year I was a kata coach.For one year I saw the power of perspective. In practicing the Toyota Kata I witnessed firsthand how having multiple perspectives helped me. It taught me to see outside of my bubble into all the color and beauty, all the shades and hues the world…

26Apr 2022 by Jennifer Ayers

Lean 101: 6-week series – Apr 19 – May 24 (Class is FULL)

Classes

Lean 101(a virtual learning experience) Join us on a journey to discover the basic elements of lean principles and see the impact they make when you put them into practice. This course consists of six, one-hour classes focused on the foundational elements of lean. During this course, you will learn more about the history/background of lean, why these principles are important to creating a culture of excellence, standard work, 8 wastes, 5S, PDCA, and visual management. Each week will include instruction, discussion, and simulations followed by small project assignments between each class to help you practice the concepts in your own environment.Lean 101 is a beginning-level course that teaches participants the basic concepts of Lean Thinking. It is suitable for participants who work in office or manufacturing environments and includes…

08Apr 2022 by Jennifer Ayers

Keynote: Leading with Grit & Grace – April 28th

Events

With a lot of determination, resilience, and persistence (Grit) while leading with empathy and compassion (Grace), you will accomplish goals you thought were unattainable. In all that you do, remember to make things better. Join us as we listen to Ashleigh share stories of what she learned through this experience and how she continuously strives to improve her organization through the development of those within her span of care. In this interview-style keynote, Ashleigh will share: • Moving from a traditional command and control organizational culture by asking curious questions• The benefits of being a servant leader• Focusing on one major goal and allowing employees to identify actions to take to support it o Onex’ s2022 Wildly Important Goal: Customer Experience (Internal and External)• Using the Coach approach as a…

29Mar 2022 by Jennifer Ayers

Creating Metrics that Matter – April 25th (class is FULL)

Classes

For office work and service organizations Leading indicators in administrative/office areas are typically a rare find. You’ve likely heard (or said) the excuse, “It’s so hard to measure non-manufacturing processes”. While it may seem trickier to wrap your head around, it is possible and realistic to develop KPIs in office and services areas. Join us as Joe Hesch, Lean Coach at The Standard, shares why we should measure backend office work and walks us through a process for selecting and validating key metrics for office and service areas. Upon completion of this workshop, you will be able to Immediately apply your knowledge to your businessArticulate the importance of the five primary metrics of LeanDesign metrics and targets that align through the organizationEvaluate the quality of metrics against a standardUnderstand how…

15Mar 2022 by Jennifer Ayers

Best Practices: LMS in the Real World – April 7th @noon

Webinar

Lean Management Systems in the Real World A Best Practice sharing session featuring three NWHPEC organizationsLast fall, NWHPEC offered a 12-hour lean management system (LMS) workshop to help organizations understand the basic building blocks of an LMS and to provide the foundation and confidence to get started/make updates to an existing system. Three of the participants have graciously offered to share their experiences and journey with you. Join us as we pull back the curtain and learn why an LMS is important, how to get people involved in creating an LMS in your organization, and how to spot opportunities for improvement in an existing LMS.An LMS provides the framework and structure to support and sustain improvements by making processes and problems visible and by creating a culture where people are…

01Mar 2022 by Jennifer Ayers

Structured Problem Solving – March 15th (Class is Full, join the waitlist)

Classes

Join Mike Orzen as he presents a structured process (Cause Mapping) for identifying problems and determining the most effective ways to eliminate them. We go beyond the basics of PDCA to explore the key skills needed for lasting success in problem-solving. Finally, we’ll cover the common mistakes people make when attempting structured problem-solving. What you will learn: Effective structured problem solvingThe psychological aspect of PDCAA tool that enforces logical reasoning for better problem solvingWhy most people are not really doing PDCA (but they think they are)Common mistakes to avoid What you will do: Immediately be a more effective problem solverAvoid the pitfalls that prevent effective problem solvingBe able to share these techniques with othersMake progress on a problem you bring to the class to work on (Guidance will be sent to…

23Feb 2022 by Jennifer Ayers

Best Practices: Back to Basics – March 8th @1pm

Webinar

Back to Basics – Using a systematic approach to create high volume flow Regardless of the process you are focusing on, the same improvement and problem solving rules apply. Join Leah Calvert, OHSU Quality Specialist, as she shares how the used PDSA cycles to continuously improve the management and flow of mass vaccination clinics. As she shares their journey, you’ll see how tools were only applied as necessary to solve specific problems. These tools include Kanban, Huddle Boards, Visual Management, Standard Work, and Flow. Come and learn: • How they incorporated this improvement activity into their Daily Management System• The importance of focusing on the customer (both internal and external) and creating a change management mindset• The value of clear communication• How PDSA was the basis for improvement experiments towards…

Author: Jennifer Ayers