Jennifer Ayers, Author at NWHPEC

02May 2026 by Jennifer Ayers

Benchmarking Tour: OHSU Hospital – June 8th (FULL)

Host Company: OHSU is Oregon's only public academic health center, encompassing a system of hospitals and clinics across Oregon and southwest Washington. As an institution of higher learning, they offer schools of medicine, nursing, pharmacy, dentistry, and public health. They are a national research hub, Portland's largest employer, and a statewide economic engine. As a public organization, they serve vulnerable Oregonians and work to improve health across the state. OHSU has been focusing on performance excellence through our own performance Excellence system – OPEx. OPEx is OHSU's approach to performance excellence. Grounded in respect for people and continuous improvement, our true north is to deliver excellent care for our patients, today and tomorrow. OPEx methods, management systems and mindset empower OHSU members and teams to identify and solve problems, improve…

02May 2026 by Jennifer Ayers

Webinar: Expanding 3H – July 20th

Events, Webinar

Expanding 3H: What New Research Reveals About the Human Side of Leadership and Improvement Most leaders are not missing the tools. New research on trust, psychological safety, and how the brain responds to threat and uncertainty is helping explain why improvement still stalls…and what to do about it. Drawing on the latest neuroscience and relationship research, this session with 3H Leadership facilitators Kari Penca and Dan Miller reflects how 3H thinking has deepened, and what that means for your leadership practice. We'll focus on the real breakdowns leaders are experiencing and what it takes to move from reactive problem-solving to proactive, trust-based leadership. In this webinar, you will gain insight to: Why continuous improvement breaks down in the relational space, not the technical one How lack of trust and psychological…

30Mar 2026 by Jennifer Ayers

Lean 101 (6-week virtual series) Apr 23-May 28 (limited spots)

Beginner~, Classes

Lean 101 - Spring 2026 series starting soon... The AM session is full, join us at 1pm Pacific starting April 23, 2026 (limited spots left). Join us on a journey to discover the basic elements of lean principles and see the impact they make when you put them into practice. This course consists of six, 1.5 hour classes focused on the foundational elements of lean. During this course, you will learn more about the history/background of lean, why these principles are important to creating a culture of excellence, standard work, 8 wastes, 5S, PDCA, and visual management. Each week will include instruction, discussion, and simulations followed by small project assignments between each class to help you practice the concepts in your own environment.Lean 101 is a beginning-level course that teaches…

30Mar 2026 by Jennifer Ayers

Benchmarking: Engaging Employees in CI – April 8th

Benchmark Request, Member Sharing

April Benchmarking Discussion: Engaging Employees in CI Join us online at The Bench for engaging roundtable discussions where members can connect, collaborate, learn, and share best practices. We’ll dive into specific topics each time we gather. April’s online benchmarking session will be an open discussion focused on how organizations are engaging employees to do continuous improvement work. Whether you’re experimenting with suggestion systems, curious about how other organizations are rolling out CI, or if you want to share your own lessons, bring your questions and insights to tap into the collective experience of the group. We'd love to hear you share your wins and challenges! This is an open “SIG-like” roundtable discussion. 📅 Date: Wednesday, April 8, 2026 📌 Venue: Online via Zoom ⏰ Time: 2pm (PST) Open to all NWHPEC…

30Mar 2026 by Jennifer Ayers

Benchmarking: AI in the Workplace – April 16th

Benchmark Request, Member Sharing

Benchmarking Discussion: AI Join us online at The Bench for engaging roundtable discussions where members can connect, collaborate, learn, and share best practices. We’ll dive into specific topics each time we gather. We had so much fun gathering in March, we've decided to meet again in April. This will be an open discussion focused on how organizations are exploring, applying, and learning from AI in their continuous improvement work. Whether you’re experimenting with automation and analytics, curious about practical use cases, or ready to share your own lessons and tools, bring your questions and insights to tap into the collective experience of the group. This is an open “SIG-like” roundtable discussion. 📅 Date: Thursday, April 16, 2026 ⏰ Time: 2pm (PST) 📌 Venue: Online via Zoom Open to all NWHPEC members…

29Mar 2026 by Jennifer Ayers

Benchmarking: AI in the Workplace – May 21

Benchmark Request, Member Sharing

Benchmarking Discussion: AI Join us online at The Bench for engaging roundtable discussions where members can connect, collaborate, learn, and share best practices. We’ll dive into specific topics each time we gather. The conversation continues.... This will be an open discussion focused on how organizations are exploring, applying, and learning from AI in their continuous improvement work. Whether you’re experimenting with automation and analytics, curious about practical use cases, or ready to share your own lessons and tools, bring your questions and insights to tap into the collective experience of the group. This is an open “SIG-like” roundtable discussion. 📅 Date: Thursday, May 21, 2026 ⏰ Time: 3pm (PST) 📌 Venue: Online via Zoom Open to all NWHPEC members Email Jennifer for the meeting invite.

29Mar 2026 by Jennifer Ayers

Benchmarking Tour: Danner Boots – April 28th

Events, Learning Tours

Host Company: Danner is known in the industry for its high quality, rugged footwear, which is a result of their strong commitment to customer value. This commitment is deeply rooted in their approach to engaging and inspiring employees to actively participate in continuous improvement. Tour Summary: At Danner one of their goals is to drive down the cost of manufacturing and boost efficiency, so they identified a need to have a clear process for understanding staffing and machine needs, product flow, bottlenecks, and sources of quality problems. This provided a standardized way to build a case for automation through an ROI analysis. Learn about how Ashton integrated these key techniques into her ROI and listen to the unique way she built this into a "story arc" to sell the benefits…

Author: Jennifer Ayers