15Jan 2023 by Jennifer Ayers

Managing Change & Transition

Developing People~, Intermediate~, Leadership~
Change management is most effective when you’re able to integrate change and transition principles into existing change processes.  This ultimately helps employees adjust to change through knowledge of the big picture, the purpose of the plan, their part in the change, and the process that will be used to implement the change.  People struggle with change because little attention and space is given to the emotional and psychological impacts of change – the transition. This session demonstrates how to manage change and transition effectively by merging the work of change and transition expert William Bridges, Ph.D. with the Lean mindset, methods, and management systems. How you will benefit:   Learn the three phases of transition. Explore effective strategies for communicating change and facilitating transitions. Identify action steps to integrate transition…
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15Jan 2023 by Jennifer Ayers

Improvement & Coaching Kata (IK 201)

Developing People~, Igniting Innovation~, Intermediate~, Solving Problems~
This four-hour class uses a puzzle building simulation to teach the 4-step pattern of the Improvement Kata.  Attendees will practice Grasping the Current Condition, Establishing a Target Condition, and using PDCA to experiment towards the established Target Condition.  Additionally, attendees will practice two Coaching rounds using information gathered in Current Condition, Target Condition, and experimentation. Key Concepts: Learn how the Improvement Kata differs from other Lean approaches Understand the 4-Step Improvement Kata pattern and practice within three of the four steps Practice two Coaching routines: One during Grasping the Current Condition and the second after a Target Condition has been established Understand the role of Learner and Coach and the responsibilities of each Audience: Those who are new to the Kata approach who want to learn the improvement pattern or…
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15Jan 2023 by Jennifer Ayers

Coaching for Engagement

Application~, Developing People~, Intermediate~, Leadership~
The true role of a leader is a coach. This includes coaching to develop, coaching to improve, and coaching to engage. Engagement comes when people feel supported and trusted to make decisions and to accept failures as learning opportunities. This class focuses on teaching the foundational skills required to create engagement within your team. When done effectively, coaching for engagement helps develop capability and creates motivation to innovate, improve, and solve problems. This course will teach you a different approach to conversations, one that focuses on development vs. just sharing information. This ultimately translates into a team that is motivated, engaged, and empowered to drive improvement and solve problems. Key Concepts: Why coaching is important, how we coach, what our role is as a coach The correlations between coaching, engagement,…
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15Jan 2023 by Jennifer Ayers

Building Blocks for Trainers

Application~, Developing People~, Foundational~, Intermediate~
Lean Standardized Work and Training Within Industry Job Instruction ("what, how, why" training) methods have precise, technical formats and application approaches. This course is a blend of the two and is designed to deliver significant, actionable introductory learning aligned with the concepts and intent of these methods. The class will be delivered in two sessions with an expectation that participants will apply the learning to a "real-life" work process between sessions. The first session is an interactive, collaborative exploration and simulated application of job instruction and standardized work methods. The second session will provide participants the opportunity to present their application work and receive peer feedback and coaching. Key Concepts: Explore the “what, how, why” training method. What standardized work methods are and how they are related. How these methods…
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15Jan 2023 by Jennifer Ayers

3H Teamwork – Showing Up with your Heart, Head, & Hands

Beginner~, Developing People~, Foundational~
3H Teamwork is a two-day series for individual contributors to help align them with the language and practices of their leaders who have attended 3H Leadership. The series content focuses on the following: Personal Responsibility Personal Communications Constructive Confrontation We help people enhance their self-awareness, emotional intelligence, and provide new perspectives on how to create positive interactions in the workplace. Lean organizations strive to continuously improve quality, lead-time and cost performance by harnessing the natural problem-solving creativity of all employees on a daily basis. This focus on problem-solving capability naturally emphasizes the importance of engaging employees critical thinking skills – their “heads”. Tapping the full potential of their creativity, however, also relies on engaging their human need to contribute and be creative – their “hearts”.  3H Teamwork is a series…
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04Jan 2023 by Jennifer Ayers

3H Leadership – Engaging the Heart, Head, & Hands

Application~, Developing People~, Intermediate~, Leadership~
3H Leadership is by far our most popular and impactful leadership course, offered each Fall. It is a series of five focused conversations for leaders ready to engage in the development of their leadership skills to connect with both the hearts and the heads of employees and, in doing so, create a truly high-performance organization. The series content focuses on the following: Personal Responsibility Personal Communication Leading People for Performance & Improvement Responding to Criticism and Constructive Confrontation Managing Change and Transition Each session builds on each other as we provide participants with the opportunity to learn and demonstrate valuable soft skills through interactions and simulations, teaching them how to become more effective leaders. Participants will gain a new perspective on how they show up and learn to use emotional…
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