15Jan 2023 by Jennifer Ayers

TWI: Job Relations

Application~, Developing People~, Intermediate~, Leadership~, Solving Problems~
Job Relations Training (JR) teaches how to build positive employee relations, increase cooperation and motivation, and effectively resolve conflicts. The course emphasizes that people must be treated as individuals to provide a foundation for developing and maintaining good relations to prevent problems from arising. JR lays the groundwork for building another layer of stability into your processes, supported by an atmosphere richer in team spirit and collaboration.  Job Relations emphasizes “Respect for People”. It trains and coaches supervisors on how to handle problems, how to prevent them from occurring, and, most importantly, it aids in developing a logical, common sense approach to handling issues with a people-centric view. The core elements of the program are proven to inspire consensus building and individual problem solving. Benefits experienced from practicing Job Relations…
Read More
15Jan 2023 by Jennifer Ayers

TWI Job Instruction

Application~, Developing People~, Foundational~, Intermediate~
TWI Job Instruction (JI) is a structured train-the trainer method that accelerates onboarding of new employees and improves the performance of experienced employees. TWI JI ensures that the trainees quickly remember exactly how to do their jobs efficiently, safely, conscientiously, and above all to do it correctly every time.  JI will help to stabilize processes and to implement and sustain standardized work. Through the standardized TWI Job Instruction training program, you will learn how to deliver effective on-the-job training that ensures people reliably perform every task exactly the way it should be done to get consistently good results. Participants will learn this four-step method using a part or process they bring to the class.  They will walk away with a complete Job Instruction breakdown sheet for the part/process of their…
Read More
15Jan 2023 by Jennifer Ayers

Structured Problem Solving

Application~, Igniting Innovation~, Intermediate~, Solving Problems~
Facilitated by Mike Orzen, this workshop will present a structured process for identifying problems and determining the most effective ways to eliminate them. We go beyond the basics of PDCA to explore the key skills needed for lasting success in problem solved, including the use of Cause Mapping. Finally, we’ll cover the common mistakes people make when attempting structured problem solving. What you will learn: Effective structured problem solving The psychological aspect of PDCA A tool that enforces logical reasoning for better problem solving Why most people are not really doing PDCA (but they think they are) Common mistakes to avoid What you will do: Immediately be a more effective problem solver Avoid the pitfalls that prevent effective problem solving Be able to share these techniques with others Structured Problem…
Read More
15Jan 2023 by Jennifer Ayers

Personal Responsibility: How I Show Up Matters

Beginner~, Developing People~, Foundational~, Leadership~
Taking responsibility for how we show up and holding ourselves and others accountable in relationships impacts performance, improvement, and navigating disruption and change. It’s important to reflect on how we are showing up and how we can make a positive impact on the people (and processes) around us. Arguably some of NWHPEC’s most impactful content, Personal Responsibility serves as a foundational component of both our 3H Leadership and 3H Teamwork series. We will touch on the concepts of the Drama Triangle, taking 100% Responsibility, and the Culture Model.  Participants will explore how to: Recognize their role in drama or “emotional waste” and the resulting impact Develop emotional intelligence Operate from more developed levels of self-awareness Communicate with clarity, aligned with human needs Take responsibility for what they do and say…
Read More
15Jan 2023 by Jennifer Ayers

PDCA Thinking

Beginner~, Foundational~, Igniting Innovation~, Solving Problems~
The purpose of this hands-on workshop is to develop problem solving skills using a pattern of learning through alignment and experimentation.  Additionally, participants will build skills to demonstrate these best practices throughout their organizations.   This interactive workshop complements classroom learning with hands-on application exercises.  The exercises teach attendees how to incorporate PDCA concepts into daily practice to solve problems, attain business strategies, and achieve operational excellence in their organization. Key Concepts:  Understand Plan-Do-Check-Adjust Thinking.  Define each component and understand how to apply PDCA as a foundational element of learning and discovery. Effectively connect Strategy Deployment to real business improvement through alignment of focused daily/rapid PDCA experiments and learning cycles. Recognize how Plan-Do-Check-Adjust thinking impacts every level of the organization. Human development, leadership, strategy, organization design, system and process flow, project execution…
Read More
15Jan 2023 by Jennifer Ayers

Managing Change & Transition

Developing People~, Intermediate~, Leadership~
Change management is most effective when you’re able to integrate change and transition principles into existing change processes.  This ultimately helps employees adjust to change through knowledge of the big picture, the purpose of the plan, their part in the change, and the process that will be used to implement the change.  People struggle with change because little attention and space is given to the emotional and psychological impacts of change – the transition. This session demonstrates how to manage change and transition effectively by merging the work of change and transition expert William Bridges, Ph.D. with the Lean mindset, methods, and management systems. How you will benefit:   Learn the three phases of transition. Explore effective strategies for communicating change and facilitating transitions. Identify action steps to integrate transition…
Read More
15Jan 2023 by Jennifer Ayers

Leader Standard Work

Application~, Intermediate~, Leadership~
The true purpose of leadership is to empower and develop your employees so they can achieve awesome things.  To accomplish this, you need a standard way of working that will allow you to maximize your efficiency and impact while fulfilling your most important duty to your people. As the whirlwind takes over our day, we quickly lose control of our priorities.  Once we fall into firefighting mode, our ability to improve and sustain processes and activities becomes secondary.  This is where Leader Standard Work (LSW) comes into play.  LSW is the foundation for creating new leadership habits that will allow you to spend more time listening to your team, developing your team’s problem-solving abilities, and sustaining improvements. During this interactive session, you will: Gain an understanding of the value of…
Read More