15Jan 2023 by Jennifer Ayers

TWI: Job Relations

Application~, Developing People~, Intermediate~, Leadership~, Solving Problems~
Job Relations Training (JR) teaches how to build positive employee relations, increase cooperation and motivation, and effectively resolve conflicts. The course emphasizes that people must be treated as individuals to provide a foundation for developing and maintaining good relations to prevent problems from arising. JR lays the groundwork for building another layer of stability into your processes, supported by an atmosphere richer in team spirit and collaboration.  Job Relations emphasizes “Respect for People”. It trains and coaches supervisors on how to handle problems, how to prevent them from occurring, and, most importantly, it aids in developing a logical, common sense approach to handling issues with a people-centric view. The core elements of the program are proven to inspire consensus building and individual problem solving. Benefits experienced from practicing Job Relations…
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15Jan 2023 by Jennifer Ayers

TWI Job Instruction

Application~, Developing People~, Foundational~, Intermediate~
TWI Job Instruction (JI) is a structured train-the trainer method that accelerates onboarding of new employees and improves the performance of experienced employees. TWI JI ensures that the trainees quickly remember exactly how to do their jobs efficiently, safely, conscientiously, and above all to do it correctly every time.  JI will help to stabilize processes and to implement and sustain standardized work. Through the standardized TWI Job Instruction training program, you will learn how to deliver effective on-the-job training that ensures people reliably perform every task exactly the way it should be done to get consistently good results. Participants will learn this four-step method using a part or process they bring to the class.  They will walk away with a complete Job Instruction breakdown sheet for the part/process of their…
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15Jan 2023 by Jennifer Ayers

Structured Problem Solving

Application~, Igniting Innovation~, Intermediate~, Solving Problems~
Facilitated by Mike Orzen, this workshop will present a structured process for identifying problems and determining the most effective ways to eliminate them. We go beyond the basics of PDCA to explore the key skills needed for lasting success in problem solved, including the use of Cause Mapping. Finally, we’ll cover the common mistakes people make when attempting structured problem solving. What you will learn: Effective structured problem solving The psychological aspect of PDCA A tool that enforces logical reasoning for better problem solving Why most people are not really doing PDCA (but they think they are) Common mistakes to avoid What you will do: Immediately be a more effective problem solver Avoid the pitfalls that prevent effective problem solving Be able to share these techniques with others Structured Problem…
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15Jan 2023 by Jennifer Ayers

Leader Standard Work

Application~, Intermediate~, Leadership~
The true purpose of leadership is to empower and develop your employees so they can achieve awesome things.  To accomplish this, you need a standard way of working that will allow you to maximize your efficiency and impact while fulfilling your most important duty to your people. As the whirlwind takes over our day, we quickly lose control of our priorities.  Once we fall into firefighting mode, our ability to improve and sustain processes and activities becomes secondary.  This is where Leader Standard Work (LSW) comes into play.  LSW is the foundation for creating new leadership habits that will allow you to spend more time listening to your team, developing your team’s problem-solving abilities, and sustaining improvements. During this interactive session, you will: Gain an understanding of the value of…
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15Jan 2023 by Jennifer Ayers

Lean 101

Application~, Beginner~, Foundational~
Join us on a journey to discover the basic elements of lean principles and see the impact they make when you put them into practice. Lean 101 is a beginning-level course that teaches participants the basic concepts of Lean Thinking in a highly interactive virtual environment. It is suitable for participants who work in office or manufacturing environments and includes many real-world examples from a wide variety of work environments. We will utilize a learn-do process where participants apply the concepts to a chosen "fix what bugs you project" each week between classes to help them practice the concepts in their own environment. We will cover: What is lean, where did it come from, and why does it matter? The behaviors and systems required to create a lean culture Standard Work…
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15Jan 2023 by Jennifer Ayers

Intro to the Improvement Kata 101 (IK 101)

Application~, Beginner~, Solving Problems~
This class is an experiential introduction to the improvement cycle and coaching cycle of the Toyota Kata, a structured approach to continuous improvement that helps people develop a scientific mindset.  Designed for beginners, but some knowledge of lean is helpful. How fast can you lay out 24 cards in a precise sequence? You’ll discover that and more in this starter Kata class. You will be introduced to a structured improvement cycle that will let you discover how to reach a significant challenge in a series of incremental experiments. Led with a coaching pattern, you will learn how to take a step, make a prediction, observe the outcome and learn from it in a way that can inform your next step. You will leave familiar with these two patterns of working…
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15Jan 2023 by Jennifer Ayers

Coaching for Engagement

Application~, Developing People~, Intermediate~, Leadership~
The true role of a leader is a coach. This includes coaching to develop, coaching to improve, and coaching to engage. Engagement comes when people feel supported and trusted to make decisions and to accept failures as learning opportunities. This class focuses on teaching the foundational skills required to create engagement within your team. When done effectively, coaching for engagement helps develop capability and creates motivation to innovate, improve, and solve problems. This course will teach you a different approach to conversations, one that focuses on development vs. just sharing information. This ultimately translates into a team that is motivated, engaged, and empowered to drive improvement and solve problems. Key Concepts: Why coaching is important, how we coach, what our role is as a coach The correlations between coaching, engagement,…
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