15Jan 2023 by Jennifer Ayers

3H Leadership Essentials

Application~, Developing People~, Intermediate~, Leadership~
Lean organizations continue to strive to improve quality, lead time, and cost performance by harnessing the natural problem-solving creativity of all employees on a daily basis. This continued focus on tapping the problem-solving capability of every individual in the organization means leaders still need the skills to not only engage employees’ critical thinking – their “heads” – but, perhaps more importantly, to connect to their fundamental human need for contribution and creativity – their “hearts”. 3H Leadership Essentials – Adaptive Leadership Practices and Behaviors for Engaging the Heart, Head and Hands is a series of 4 focused, 3 ½-hour, remote learning sessions for leaders looking to develop, refine or refresh their foundational leadership skills to connect with both the heads and the hearts of employees. The series learning is grounded…
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15Jan 2023 by Jennifer Ayers

TWI: Job Relations

Application~, Developing People~, Intermediate~, Leadership~, Solving Problems~
Job Relations Training (JR) teaches how to build positive employee relations, increase cooperation and motivation, and effectively resolve conflicts. The course emphasizes that people must be treated as individuals to provide a foundation for developing and maintaining good relations to prevent problems from arising. JR lays the groundwork for building another layer of stability into your processes, supported by an atmosphere richer in team spirit and collaboration.  Job Relations emphasizes “Respect for People”. It trains and coaches supervisors on how to handle problems, how to prevent them from occurring, and, most importantly, it aids in developing a logical, common sense approach to handling issues with a people-centric view. The core elements of the program are proven to inspire consensus building and individual problem solving. Benefits experienced from practicing Job Relations…
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15Jan 2023 by Jennifer Ayers

Personal Responsibility: How I Show Up Matters

Beginner~, Developing People~, Foundational~, Leadership~
Taking responsibility for how we show up and holding ourselves and others accountable in relationships impacts performance, improvement, and navigating disruption and change. It’s important to reflect on how we are showing up and how we can make a positive impact on the people (and processes) around us. Arguably some of NWHPEC’s most impactful content, Personal Responsibility serves as a foundational component of both our 3H Leadership and 3H Teamwork series. We will touch on the concepts of the Drama Triangle, taking 100% Responsibility, and the Culture Model.  Participants will explore how to: Recognize their role in drama or “emotional waste” and the resulting impact Develop emotional intelligence Operate from more developed levels of self-awareness Communicate with clarity, aligned with human needs Take responsibility for what they do and say…
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15Jan 2023 by Jennifer Ayers

Managing Change & Transition

Developing People~, Intermediate~, Leadership~
Change management is most effective when you’re able to integrate change and transition principles into existing change processes.  This ultimately helps employees adjust to change through knowledge of the big picture, the purpose of the plan, their part in the change, and the process that will be used to implement the change.  People struggle with change because little attention and space is given to the emotional and psychological impacts of change – the transition. This session demonstrates how to manage change and transition effectively by merging the work of change and transition expert William Bridges, Ph.D. with the Lean mindset, methods, and management systems. How you will benefit:   Learn the three phases of transition. Explore effective strategies for communicating change and facilitating transitions. Identify action steps to integrate transition…
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15Jan 2023 by Jennifer Ayers

Leader Standard Work

Application~, Intermediate~, Leadership~
The true purpose of leadership is to empower and develop your employees so they can achieve awesome things.  To accomplish this, you need a standard way of working that will allow you to maximize your efficiency and impact while fulfilling your most important duty to your people. As the whirlwind takes over our day, we quickly lose control of our priorities.  Once we fall into firefighting mode, our ability to improve and sustain processes and activities becomes secondary.  This is where Leader Standard Work (LSW) comes into play.  LSW is the foundation for creating new leadership habits that will allow you to spend more time listening to your team, developing your team’s problem-solving abilities, and sustaining improvements. During this interactive session, you will: Gain an understanding of the value of…
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15Jan 2023 by Jennifer Ayers

Coaching for Engagement

Application~, Developing People~, Intermediate~, Leadership~
The true role of a leader is a coach. This includes coaching to develop, coaching to improve, and coaching to engage. Engagement comes when people feel supported and trusted to make decisions and to accept failures as learning opportunities. This class focuses on teaching the foundational skills required to create engagement within your team. When done effectively, coaching for engagement helps develop capability and creates motivation to innovate, improve, and solve problems. This course will teach you a different approach to conversations, one that focuses on development vs. just sharing information. This ultimately translates into a team that is motivated, engaged, and empowered to drive improvement and solve problems. Key Concepts: Why coaching is important, how we coach, what our role is as a coach The correlations between coaching, engagement,…
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15Jan 2023 by Jennifer Ayers

Building Your Lean Management System

Application~, Intermediate~, Leadership~
Most initial attempts at lean and continuous improvement focus on tools and improvement events (aka kaizen events). Unfortunately, after a while, people notice that the “lean journey” has lost most of its momentum, energy, engagement, focus, and breakthrough results. The lean management system (LMS) is a framework for building a culture of continuous improvement and shared learning. Its focus is on developing people to solve problems to improve performance. In this environment, improvement is not driven by a few lean champions but by everyone. Now everyone has a dual focus: doing the work (results) and improving the work (process). In this workshop, we’ll use a series of hands-on exercises to build a piece of the LMS, experiment with it, receive coaching support, and repeat the process as you build a…
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