15Jan 2023 by Jennifer Ayers

Intro to the Improvement Kata 101 (IK 101)

Application~, Beginner~, Solving Problems~
This class is an experiential introduction to the improvement cycle and coaching cycle of the Toyota Kata, a structured approach to continuous improvement that helps people develop a scientific mindset.  Designed for beginners, but some knowledge of lean is helpful. How fast can you lay out 24 cards in a precise sequence? You’ll discover that and more in this starter Kata class. You will be introduced to a structured improvement cycle that will let you discover how to reach a significant challenge in a series of incremental experiments. Led with a coaching pattern, you will learn how to take a step, make a prediction, observe the outcome and learn from it in a way that can inform your next step. You will leave familiar with these two patterns of working…
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15Jan 2023 by Jennifer Ayers

Coaching for Engagement

Application~, Developing People~, Intermediate~, Leadership~
The true role of a leader is a coach. This includes coaching to develop, coaching to improve, and coaching to engage. Engagement comes when people feel supported and trusted to make decisions and to accept failures as learning opportunities. This class focuses on teaching the foundational skills required to create engagement within your team. When done effectively, coaching for engagement helps develop capability and creates motivation to innovate, improve, and solve problems. This course will teach you a different approach to conversations, one that focuses on development vs. just sharing information. This ultimately translates into a team that is motivated, engaged, and empowered to drive improvement and solve problems. Key Concepts: Why coaching is important, how we coach, what our role is as a coach The correlations between coaching, engagement,…
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15Jan 2023 by Jennifer Ayers

Intro to Lean

Beginner~, Foundational~, Solving Problems~
Intro to Lean is a beginning-level course that teaches participants the basic concepts of Lean Thinking through an interactive in-person simulation (paper airplanes). It is suitable for participants who work in office or manufacturing environments and includes many real-world examples from a wide variety of work environments. Intro to Lean is a prerequisite to many of the other classes we offer. This course is a full-day class focused on the foundational elements of lean and the importance of respect for people. Topics covered include: Waste, Value Add, Leadership, Customer Value, Strategy Continuous Improvement Cycle, 8 Wastes, 5S, Visual Controls, Physical Layout, Single Piece Flow Value Stream Mapping, Takt Time vs Cycle Time, Pull, Kanban 5 Why’s, Cross Training, Set Up Reduction/TPM, Standard Work, Mistake Proofing, Team Huddle, Metrics Audience: Applicable…
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15Jan 2023 by Jennifer Ayers

Building Your Lean Management System

Application~, Intermediate~, Leadership~
Most initial attempts at lean and continuous improvement focus on tools and improvement events (aka kaizen events). Unfortunately, after a while, people notice that the “lean journey” has lost most of its momentum, energy, engagement, focus, and breakthrough results. The lean management system (LMS) is a framework for building a culture of continuous improvement and shared learning. Its focus is on developing people to solve problems to improve performance. In this environment, improvement is not driven by a few lean champions but by everyone. Now everyone has a dual focus: doing the work (results) and improving the work (process). In this workshop, we’ll use a series of hands-on exercises to build a piece of the LMS, experiment with it, receive coaching support, and repeat the process as you build a…
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15Jan 2023 by Jennifer Ayers

Building Blocks for Trainers

Application~, Developing People~, Foundational~, Intermediate~
Lean Standardized Work and Training Within Industry Job Instruction ("what, how, why" training) methods have precise, technical formats and application approaches. This course is a blend of the two and is designed to deliver significant, actionable introductory learning aligned with the concepts and intent of these methods. The class will be delivered in two sessions with an expectation that participants will apply the learning to a "real-life" work process between sessions. The first session is an interactive, collaborative exploration and simulated application of job instruction and standardized work methods. The second session will provide participants the opportunity to present their application work and receive peer feedback and coaching. Key Concepts: Explore the “what, how, why” training method. What standardized work methods are and how they are related. How these methods…
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15Jan 2023 by Jennifer Ayers

5S Workplace Organization

Application~, Beginner~, Foundational~, Solving Problems~
5S is a beginning/intermediate level course that teaches participants the value proposition of 5S through hands-on implementation in a real work environment. It is suitable for participants working in office or manufacturing environments. Attendees will alternate between learning and doing, resulting in hands-on application of 5S organizing/improving an area at a host company. Key Concepts: Understanding that 5S is a problem exposure tool Defining the 5 S’s (plus Safety) Documenting the current state, using the DOWNTIME concept to identify waste Planning a 5S event (event definition, leadership roles, steps for planning and executing the event) Putting the 5S into action Establishing visual controls, documenting standards, creating an audit process Prerequisite: Lean 101/Intro to Lean or exposure to foundational lean concepts within your work environment. Audience: Depending on the location of…
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15Jan 2023 by Jennifer Ayers

3H Teamwork – Showing Up with your Heart, Head, & Hands

Beginner~, Developing People~, Foundational~
3H Teamwork is a two-day series for individual contributors to help align them with the language and practices of their leaders who have attended 3H Leadership. The series content focuses on the following: Personal Responsibility Personal Communications Constructive Confrontation We help people enhance their self-awareness, emotional intelligence, and provide new perspectives on how to create positive interactions in the workplace. Lean organizations strive to continuously improve quality, lead-time and cost performance by harnessing the natural problem-solving creativity of all employees on a daily basis. This focus on problem-solving capability naturally emphasizes the importance of engaging employees critical thinking skills – their “heads”. Tapping the full potential of their creativity, however, also relies on engaging their human need to contribute and be creative – their “hearts”.  3H Teamwork is a series…
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