Author: Jennifer Ayers

Managing Change and Transition Description:   People struggle with change because little attention and space is given to the emotional and psychological impacts of change – the transition. This session demonstrates how to manage change and transition effectively by merging the work of change and transition expert William Bridges, Ph.D. with the Lean mindset, methods and management systems. Change management is most effective when you’re able to integrate change and transition principles into your existing change processes.  This ultimately helps employees adjust to change through knowledge of the big picture, the purpose of the plan, their part in the change and the process that will be used to implement the change. How you will benefit:   Learn the three phases of transition. Explore effective strategies for communicating change and facilitating transitions.…

The Improvement Kata & Coaching Kata Experience Description: Led by Master Coach Julie Simmons, this four-hour class uses a simulation to teach the pattern of the Improvement Kata. Attendees will practice Grasping the Current Condition, Establishing a Target Condition, and using PDCA to experiment towards the established Target Condition. Additionally, attendees will practice two Coaching routines using information gathered in Current Condition, Target Condition, and experimentation. Audience: Those who are new to the Kata approach who want to learn the improvement pattern or those who would benefit from a refresher. Additionally, it's for those who want to learn the coaching model and incorporate it into the Kata pattern. Key Concepts: • Learn how the Improvement Kata differs from other Lean approaches • Understand the 4-Step Improvement Kata pattern and practice…

Operational Excellence in Your Office - September 17th Description: Establishing robust flow of information in offices environments is more important than ever due to common day-to-day challenges, employees working on many different projects at once, and heightened customer demands for timely, consistent service. This one-day workshop details a step-by-step methodology for leveraging traditional lean value stream flow to establish Operational Excellence through business processes. Whether an office provides complex engineering designs, financial information, IT services, healthcare plans, or other services, this workshop will explain how to apply in-depth principles such as process family matrices, binary connections, processing cells, work-flow cycles, integration events, pitch, and other techniques to create lean value streams that achieve Operational Excellence in the office. Participants will leave ready to create flow in their own office, design…