15Jan 2023 by Jennifer Ayers

Practical Problem Solving (8-Step)

Application~, Igniting Innovation~, Intermediate~, Solving Problems~
Speciality Workshop Problem Solving is the foundation of Continuous Improvement. The tools within a Lean operating system are designed to identify problems. Do you have standardization and the expertise at all levels of your organization to solve them? The extent that you train and engage your organization in problem solving will ultimately determine your success in the lean journey. Mike Hoseus, co-author of Toyota Culture, will review how a Lean organization establishes their culture for problem solving at all levels. This Executive Forum will highlight the 8-Step systematic problem solving process through examples and case studies in the Overview Session, followed by an optional 2-day hands on Gemba Workshop. The Practical Problem Solving Overview Session is intended for a large audience and is a standalone event.  The Problem Solving 2-day…
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15Jan 2023 by Jennifer Ayers

A3 Thinking

Application~, Developing People~, Intermediate~, Leadership~, Solving Problems~
Speciality Workshop Do you think of an A3 as just a document or form to complete? A3 thinking is much more than that! Solving problems is not a linear process, but rather requires iterative thinking, evidence gathering, analysis, and input from stakeholders. The A3 problem-solving framework, and the thinking it represents, is foundational to the development of a culture of continuous improvement. The practice of A3 thinking develops evidence-based problem solving, fosters communication and consensus among stakeholders, and creates better alignment to strategic goals. The process of A3 thinking and coaching also serves as a method for people development, knowledge sharing and change management. During this two-day interactive workshop taught by Katie Anderson (author of Learning to Lead, Leading to Learn), you will learn how to more effectively practice A3…
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15Jan 2023 by Jennifer Ayers

3H Leadership Essentials

Application~, Developing People~, Intermediate~, Leadership~
Lean organizations continue to strive to improve quality, lead time, and cost performance by harnessing the natural problem-solving creativity of all employees on a daily basis. This continued focus on tapping the problem-solving capability of every individual in the organization means leaders still need the skills to not only engage employees’ critical thinking – their “heads” – but, perhaps more importantly, to connect to their fundamental human need for contribution and creativity – their “hearts”. 3H Leadership Essentials – Adaptive Leadership Practices and Behaviors for Engaging the Heart, Head and Hands is a series of 4 focused, 3 ½-hour, remote learning sessions for leaders looking to develop, refine or refresh their foundational leadership skills to connect with both the heads and the hearts of employees. The series learning is grounded…
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15Jan 2023 by Jennifer Ayers

Value Stream Mapping

Application~, Deploying Strategy~, Foundational~, Igniting Innovation~, Intermediate~, Solving Problems~
This two-day class is beneficial for those looking to learn how to document, analyze and improve the flow of information or materials required to produce a product or service for a customer. We will be mapping a process chosen by our host company, this is not a simulation. This can be applied in manufacturing, office, or service. Key Concepts: Understand how to see the flow of value across a value stream Visualize functional areas of work and how they interact Identify waiting and waste in workflows Resolve misperceptions across different departments Build a description of your desired future state and determine the next best step to get there Pre-requisite: Completion of the Introduction to Lean/Lean 101 class or a similar class/experience is required. Audience: Learners with some lean background and knowledge of…
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15Jan 2023 by Jennifer Ayers

TWI: Job Relations

Application~, Developing People~, Intermediate~, Leadership~, Solving Problems~
Job Relations Training (JR) teaches how to build positive employee relations, increase cooperation and motivation, and effectively resolve conflicts. The course emphasizes that people must be treated as individuals to provide a foundation for developing and maintaining good relations to prevent problems from arising. JR lays the groundwork for building another layer of stability into your processes, supported by an atmosphere richer in team spirit and collaboration.  Job Relations emphasizes “Respect for People”. It trains and coaches supervisors on how to handle problems, how to prevent them from occurring, and, most importantly, it aids in developing a logical, common sense approach to handling issues with a people-centric view. The core elements of the program are proven to inspire consensus building and individual problem solving. Benefits experienced from practicing Job Relations…
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15Jan 2023 by Jennifer Ayers

TWI: Job Instruction

Application~, Developing People~, Foundational~, Intermediate~
TWI JI is a structured training method that accelerates on-boarding of new employees and improves the performance of experienced employees. TWI JI ensures that the trainees quickly remember exactly how to do their jobs efficiently, safely, conscientiously, and above all to do it correctly every time.  JI will help to stabilize processes and to implement and sustain standardized work. Through the standardized TWI Job Instruction training program, you will learn how to deliver effective on-the-job training that ensures people reliably perform every task exactly the way it should be done to get consistently good results. Participants will learn this four-step method using a part or process they bring to the class.  They will walk away with a complete Job Instruction breakdown sheet for the part/process of their choice. Key Concepts…
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15Jan 2023 by Jennifer Ayers

Structured Problem Solving

Application~, Igniting Innovation~, Intermediate~, Solving Problems~
Facilitated by Mike Orzen, this workshop will present a structured process for identifying problems and determining the most effective ways to eliminate them. We go beyond the basics of PDCA to explore the key skills needed for lasting success in problem solved, including the use of Cause Mapping. Finally, we’ll cover the common mistakes people make when attempting structured problem solving. What you will learn: Effective structured problem solving The psychological aspect of PDCA A tool that enforces logical reasoning for better problem solving Why most people are not really doing PDCA (but they think they are) Common mistakes to avoid What you will do: Immediately be a more effective problem solver Avoid the pitfalls that prevent effective problem solving Be able to share these techniques with others Structured Problem…
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